In the survey of Wal-Mart shoppers earlier this year by Prudential Equity Group LLC in New York, 66 percent said they shopped at the retailer because of low prices. The company received ``low marks related to several store operational/ ambiance issues, service and merchandise quality,'' said the April survey by analyst Wayne Hood. In a 2007 MSN-Zogby Poll, Wal-Mart was listed on the Customer Service Hall of Shame.
source: Bloomberg, 5/11/05; MSN Money, 4/26/07
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